Refund and Cancellation Policy

Effective Date: November 25, 2025

This Refund and Cancellation Policy is incorporated by reference into the Terms and Conditions of SMMDost.co.in. This policy governs the terms under which funds deposited or services ordered may be eligible for a refund or cancellation.

1. General Policy on Funds

A. Non-Refundable Deposits

All funds added to your SMMDost.co.in account balance via any payment gateway (UPI, Paytm, Credit/Debit Card, etc.) are considered Final and Non-Refundable.

Funds are converted into account credits and are intended to be used only for purchasing services on our panel.
Once a deposit is made, we are under no obligation to issue a refund back to your original payment source (bank, card, or wallet).

B. Exception for Duplicate/Overpayment

In the event of a documented duplicate payment (two identical charges occurring simultaneously) or an overpayment (a deposit error confirmed by our financial team), we reserve the right to either:
1. Credit the excess amount to your SMMDost account balance.
2. Process a partial or full refund for the duplicate transaction, at our sole discretion.

2. Order Cancellation and Refunds (Service Fulfillment)

Once an order is placed through the SMMDost panel, the process is automated and immediate. Therefore, cancellations and refunds are subject to strict conditions.

A. Order Processing Status

The refund eligibility depends on the order's current status:

Status	Refund / Cancellation Eligibility
Pending / In Queue	Cancellation is possible. If your order remains Pending for more than 24 hours without starting, you may submit a support ticket to request cancellation and a full credit refund to your SMMDost balance.
Processing	No Cancellation. Once an order status changes to Processing, it is instantly relayed to the API provider. Cancellation is not possible, and the order must run until completion or failure.
Partial	Credit Refund for Unfilled Amount. If the service provider delivers only a partial amount (e.g., 500 followers out of 1000) and marks the order as Partial, the cost of the undelivered quantity will be automatically refunded to your SMMDost balance.
Completed / Error	No Refund. Orders marked as Completed or Error (due to issues like an incorrect link, private profile, or server failure) are not eligible for a refund.

B. Drops and Retention Guarantee

Services marked as "Non-Drop" or "Guaranteed" typically come with a refill period. If followers/likes drop below the starting count within the specified guarantee period, you can use the Refill feature (if available) or contact support for a manual refill, but this does not qualify for a monetary refund.

3. Dispute and Chargeback Policy

A. Strict Chargeback Policy

We operate a zero-tolerance policy towards chargebacks.
If you file a chargeback or dispute a payment made to SMMDost with your bank or payment processor, we will treat this as a direct violation of our Terms and Conditions.

B. Consequences of Chargeback

Your account will be immediately and permanently terminated.
Any remaining funds in your account will be forfeited.
We reserve the right to initiate legal action to recover costs and damages associated with the chargeback.

4. How to Request a Cancellation or Dispute

All disputes regarding service delivery or cancellations must be handled through our official support channel:

Submit a Support Ticket: Log in to your SMMDost account and create a support ticket with the following details:
- Order ID (mandatory).
- Detailed explanation of the issue (e.g., "Order ID 1234 has been pending for 30 hours").
Contact: Disputes regarding payments should be directed to our official contact email: smmdost.com@gmail.com.

SMMDost will investigate and resolve the issue strictly according to the terms outlined in this policy within 48 hours of receiving the dispute.